- View 2008 Expanding Excellence Award Winners -

CS Week and Electric Light & Power announce the 2009 Expanding Excellence Awards, designed to recognize excellence in customer service. The Expanding Excellence Awards program honors outstanding contributions and innovations in utility customer service. Within this program are three distinguished awards:

Best CIS Implementation

Awards are given to organizations that successfully completed a CIS project implementation during calendar year 2007 or 2008. [more...]

Innovation in Extending

a Legacy System

Awards are given to organizations that introduce new techniques or technologies to extend the usage and value of legacy systems. This award may apply to any business process enhancements that support customer service. [more...]

Innovation in Customer Service

Awards are given to organizations that have developed an innovative approach to improving customer service in the revenue lifecycle (meter to cash including field service). Innovative approaches may apply to any aspect of the customer relationship within the revenue lifecycle. [more...]