CS Week and Electric Light & Power announce the 2011 Expanding Excellence Awards, designed to recognize and salute excellence in customer service. The Expanding Excellence Awards program honors outstanding contributions and innovations in utility customer service. Within this program are four distinguished awards:

BEST CIS IMPLEMENTATION

Awards are presented to one large and one small utility for a highly successful CIS project implemented during 2009-2010.  [more]

BEST SMART INFRASTRUCTURE/GRID PROJECT

Awards are presented to one large and one small utility that have successfully completed a pilot or large-scale implementation during 2009 or 2010 that demonstrated AMI/MDM technologies.  [more]

INNOVATION IN CUSTOMER SERVICE

Awards are presented to one large and one small utility that have developed an innovative approach to improving customer service in the meter-to-cash Customer Experience Lifecycle. Inventive approaches may apply to any aspect of the customer relationship within the Customer Experience Lifecycle.  [more] 

INNOVATION IN EXTENDING A LEGACY SYSTEM

Awards are presented to one large and one small utility that introduce new techniques or technologies to extend the life and value of legacy systems. This award may apply to any business process enhancements that support customer service.  [more]