|
|
|
Agenda
|
Thursday, May 27, 2010 |
|
8:30 am - 9:00 am |
Expanding Excellence Awards Announcements
General Session Ballroom |
|
Friday, May 28, 2010 |
|
8:00 am - 9:15 am |
Expanding Excellence Awards Workshop
Best CIS
Implementation - Listen as the 2009 winners
- one with revenues over $400 million and one
with revenues less than $400 million - discuss
the winning elements of their highly successful
CIS project implementations. |
| 8:00 am - 9:15 am |
Expanding Excellence Awards Workshop
Best Smart
Infrastructure/Grid Project - NEW! Utilities are
accelerating their preparations for the impact that smart
infrastructure implementation will have across
meter-to-cash customer service and IT functions. The
winning teams from two early-adopters will share
invaluable information and answer questions on their
winning projects. |
|
8:00 am - 9:15 am |
Expanding Excellence Awards Workshop
Innovation in Extending a Legacy System -
When resources are scarce, learn how two
utilities - one large and one small - utilized
new techniques or technologies to extend the
usage, capability and value of legacy systems
that support customer service. |
|
8:00 am - 9:15 am |
Expanding Excellence Awards Workshop
Innovation in Customer Service - Explore
with this year's winning utility teams why and
how they developed innovative approaches to
improving a particular aspect of the customer
relationship within the meter-to-cash Customer
Experience Lifecycle. |
|
|
|
