Thursday, May 21, 2009   

8:15 am - 8:45 am

Expanding Excellence Awards Announcements

General Session Ballroom

2:00 pm - 3:00 pm

Recognition of Expanding Excellence Award Winners

CS Week Booth #519, Exhibit Hall

Friday, May 22, 2009

8:30 am - 9:30 am

Expanding Excellence Awards Workshop

Best CIS Implementation - Listen as the 2009 winners - one with revenues over $400 million and one with revenues less than $400 million - discuss the winning elements of their highly successful CIS project implementations.

8:30 am - 9:30 am

Expanding Excellence Awards Workshop

Innovation in Extending a Legacy System - When resources are scarce, learn how two utilities - one large and one small - utilized new techniques or technologies to extend the usage, capability and value of legacy systems that support customer service.

8:30 am - 9:30 am

Expanding Excellence Awards Workshop

Innovation in Customer Service - Explore with this year's winning utility teams why and how they developed innovative approaches to improving a particular aspect of the customer relationship within the meter-to-cash Customer Experience Lifecycle.