Innovation in Extending a Legacy System

Awards are presented to one large and one small utility that introduce new techniques or technologies to extend the life and value of legacy systems. This award may apply to any business process enhancements that support customer service.

Nominated project will be evaluated based upon:

• Complexity;

• Innovation;

• Improvements to Customer Service;

• Long Term Viability of enhancements; and

• Cost/benefit analysis.

These bullet points are intended to serve as examples only — they are not intended to be all-inclusive.

The Innovation in Extending a Legacy System category will have two awards based on the Class (size of the utility). These will be defined as Level I and Level II. The delineation of Level I will be utilities with gross revenues in excess of $400 million. Level II will be utilities with less than $400 million in gross revenues.

All North American utility companies are eligible to participate in the Expanding Excellence Awards program. Utilities include: gas, electric, water, waste-water, sanitation, retail electric/gas, wirecos.