Innovation in Customer Service
Awards are presented to one large and one
small utility that have developed an innovative approach to
improving customer service in the meter-to-cash Customer Experience
Lifecycle. Innovative approaches may apply to any aspect of the
customer relationship or to the methods to improve existing Legacy Systems
supporting customer service.
Nominated projects will be evaluated
points are intended to
serve as examples only — they are not intended to be all-inclusive.
The Innovation in
Customer Service category will have two awards based on the Class (size of the
utility). These will be defined as Level
I will be utilities with gross revenues in
excess of $500 million.
II will be utilities with less than
$500 million in gross revenues.
North American utility companies are eligible to participate in the
Expanding Excellence Awards program. Utilities include: gas,
electric, water, waste-water, sanitation, and retail electric/gas.